Surf Report: Lessons from the late, great human kindness factory

Issue 9: 11.29.2020 (Subscribers Edition)

INTRODUCTION

November 29, 2020

Hey everyone—I’m so glad to have you here. What a week.

News broke on Saturday that Zappos CEO Tony Hsieh tragically passed away at the age of 46. Referred to by some as a “kindness factory,” Hsieh was most known for his endless reservoirs of energy and positivity, and for making customer service the cornerstone of a business…