Surf Report: The trouble with root causes

Issue 12: 12.20.2020 (Subscribers Edition)

INTRODUCTION

December 20, 2020

Hey everyone—I’m so glad to have you here. What a week.

Hedge fund analyst turned software developer Shawn Wang convinced me that a very popular problem-solving strategy in the world of business has some defects.

That strategy is 'the 5 Whys," first introduced to popular culture by Sakichi Toyoda, founder of Toyota Industries,…