Surf Report: The trouble with root causes
Issue 12: 12.20.2020 (Subscribers Edition)
INTRODUCTION
December 20, 2020
Hey everyone—I’m so glad to have you here. What a week.
Hedge fund analyst turned software developer Shawn Wang convinced me that a very popular problem-solving strategy in the world of business has some defects.
That strategy is 'the 5 Whys," first introduced to popular culture by Sakichi Toyoda, founder of Toyota Industries,…